skip to main content

Infinite Campus - Frequently Asked Questions

Frequently Asked Questions about the Infinite Campus Parent Portal 

About the Infinite Campus Parent Portal

Reporting problems, providing comments or suggestions


More assistance?

For additional assistance, please email

About Parent Portal

The Infinite Campus Parent Portal is a parent-specific login to the shared, community-wide Infinite Campus student database. The Parent Portal presents information about students to authorized parents or guardians in real time with secure socket layer (SSL) encryption of the information that is being transmitted.

Do I need any special software?

To effectively access your Franklin Square Infinite Campus Parent Portal account you will need:

  • Computer / Mobile Device with internet access.
  • Web Browser
  • Adobe Reader™ – This is a free document reader available for download on the web at: There are some Infinite Campus reports that require Adobe Reader.

On any internet-enabled device, you can access the portal by clicking here or by downloading the app from the Apple App Store or Google Play

Click this link for more information:

What happens if I forget my id/password?

You can retrieve/reset your information by clicking on the “Forgot Username” or “Forgot Password” links at the bottom of the login screen, linked here.

I didn't receive the activation email. What should I do?

Check your spam/junk mail folders. If it is not there, contact

How often does information get updated in the Parent Portal?

Information is updated in real-time. However, attendance generally takes anywhere from 24 to 48 hours to collect data from various sources to update the student attendance record.

How do I add/change/correct my email address or telephone numbers?

You can update your email address & phone number at any time using the Parent Portal.

How do I change/correct my address?

Incorrect street names can be corrected by contacting the Registration Office at 516-481-4100 EXT 3311

For address changes, you must show proof of residence.

How can I add/delete additional contacts?

You need to call the Registration Office at 516-481-4100 EXT 3311